QUALITY OF CARE EXPERIENCE
AGED CARE CONSUMERS
WHAT DOES A GOOD QUALITY OF CARE LOOK LIKE FOR OLDER AUSTRALIANS?
The quality of care experience measure (QCE-ACC) was developed as part of a project for the Royal Commission into Aged Care Quality and Safety.
It was developed from an extensive review of Australian and international literature to identify what aspects of the aged care experience are most important for older people by researchers from the Caring Futures Institute.
Two independent validation studies were then undertaken by the National Ageing Research Institute (NARI) for the Royal Commission. These studies included over 1000 older people receiving aged care services at home and in residential aged care, and therefore the instrument is validated for both settings.
OUR RESEARCHERS TALK ABOUT THE DEVELOPMENT OF QCE-ACC
In this QCE-ACC User Guide companion video, Dr Rachel Milte provides background information and guidance on using, administering, scoring and interpreting the QCE-ACC.
Caring Futures Institute - Quality of Care Experience
Dr Claire Hutchinson, a Senior Research Fellow at the Flinders University Caring Futures Institute, shares the new quality of care experience measure.